Lawyer Goes To Bat For Nanny, Will get Kicked Off Of Airplane

465547Image it — you’re a high-powered legal professional. Your loved ones is taking a airplane journey however you and your partner must work on the flight, so that you deliver alongside your nanny to take care of the kiddos, ages 1 and 4. Checking into the battle takes an hour as a result of the airline couldn’t discover the reservation. When y’all lastly begin boarding the airplane, it seems the nanny was downgraded out of enterprise class. Tremendous onerous to look at children from a unique cabin. To make issues… extra fascinating, there seems to be an additional seat in enterprise class.

That’s what British legal professional Charles Banner says occurred to his household. As reported by Roll on Friday:

Banner advised RollOnFriday, “It was a really upsetting occasion for the entire household and the way in which we have been handled was appalling and in distinction to over 15 years of nice experiences on BA flights as a daily buyer”.

“I used to be travelling on a household vacation with my two toddler youngsters, their mom and the youngsters’s nanny”, he defined. “Once we arrived at check-in we have been stored ready on the desk for an hour as a result of they might not discover seats for us”.

“Finally they gave us boarding passes however didn’t point out that the nanny, whom their mom and I wanted to take care of the youngsters while we labored on the flight, had been downgraded to a separate cabin from us. We have been solely advised this on the gate on boarding the airplane”.

Hmmm. It seems like plenty of attorneys would begin demanding solutions at this level — significantly, why couldn’t the nanny use the spare set? — however Banner says he was met with rudeness:

“Somewhat than apologise, the BA cabin crew have been extremely impolite once we requested if the nanny may bothsit within the spare seat subsequent to us or no less than come and assist with the youngsters”, stated the QC, who alleged that one of many BA attendants commented, “you would like”.

Banner stated the crew additionally “repeatedly refused to supply a proof for why she couldn’t use the spare seat subsequent to us, and have been brazenly expressing amusement on the state of affairs”.

“This was unsurprisingly very upsetting and irritating for us all, as it might have been for any household on this place. We stored asking for a proof and the cabin crew stored telling us many times in response that we’d be compensated, repeatedly gaslighting us by ignoring our request for a proof as to why the spare seat couldn’t be used”.

Banner says he ultimately threatened to filed a criticism over the remedy, and that’s when issues took a worse flip, and his whole household obtained booted from the airplane:

“After this had gone on for appreciable time we have been utterly exasperated by the state of affairs and have been understandably cross, as any cheap individuals would have been”, stated Banner.

“I indicated to the cabin crew that I had made a criticism about their behaviour to BA. Somewhat than apologise, the cabin crew then requested the pilot to not fly both their mom, the 2 children aged 4 and 1, the nanny or myself, which was a gross over-reaction to our comprehensible upset at how we had been handled – almost certainly to supply the cabin crew with cowl towards the criticism that I indicated I had made about their behaviour”, stated the barrister.

“In accordance with customary protocol in a state of affairs the place passengers depart a airplane and return landside, the police escorted our household again via immigration. They made clear that this was simply customary protocol and that no offence had been alleged or dedicated”, he stated.

British Airways had a really bland assertion concerning the incident: “We don’t tolerate disruptive behaviour and the protection of our clients and crew is our high precedence.”

All of which Banner contests:

In response to BA’s assertion, Banner stated, “There was nothing disruptive about what occurred. The cabin crew might not have appreciated my request for a proof, or my indicating that I had made a criticism about them, however I used to be wholly inside my rights to take action in mild of their unacceptable behaviour”.

Banner stated the the choice to refuse to fly everybody else in his celebration as effectively “demonstrates with full readability that the cabin crew have been performing vindictively in response to my having complained about their behaviour”.

And, extra to the purpose, like all good legal professional is contemplating authorized motion:

Banner is now contemplating authorized motion. “Now we have since been in discussions with BA and have obtained an apology along with a full refund. These discussions are ongoing and whether or not we deliver motion towards them will rely upon the result”, he stated.

Legal professionals, they’re all the time gonna lawyer.


Kathryn Rubino is a Senior Editor at Above the Regulation, host of The Jabot podcast, and co-host of Pondering Like A Lawyer. AtL tipsters are the very best, so please join along with her. Be at liberty to e-mail her with any suggestions, questions, or feedback and comply with her on Twitter (@Kathryn1).


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